BUS 430 Week 6 Discussion 

 

Please respond to the following:

• From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

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BUS 430 Week 6 Discussion 

 

Please respond to the following:

• From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.